Frequently Asked Questions
myAppeal Account
- Are CUIAB and EDD the same agency?
- No, they are two different agencies. EDD determines whether a party qualifies for benefits. As an independent administrative quasi-judicial agency, the CUIAB provides timely due process for workers and employers to dispute and appeal EDD’s determinations.
- Parties can dispute or appeal EDD’s benefit determinations using EDD’s form DE1000M.
- The appeal process begins at EDD as they have the first right of review to determine whether they can complete a redetermination in favor of the claimant and avoid the appeal process. If EDD cannot complete a redetermination, they will mail an Appeal Acknowledgement Letter to the claimant and forward the appeal and EDD’s evidence to the CUIAB for a hearing.
- CUIAB’s Administrative Law Judges conduct appeal hearings and issue appeal decisions.
- Why create a myAppeal account?
- In addition to gaining access to current appeal case information, parties will be able to utilize various self-service tools, including viewing case documents, the ability to upload and download electronic documents, update contact information, and selecting preferred notification methods.
- Where can I learn more about the CUIAB myAppeal user portal?
- Learn more about the CUIAB myAppeal user portal by accessing myAppeal user guides at: https://cuiab.ca.gov/myAppeal/
- User guides cover:
- How to register for a myAppeal account
- How to navigate myAppeal
- User guides are currently available in English and Spanish.
- How do I know when there’s an update to my CUIAB myAppeal portal account?
- CUIAB portal users have the option to receive notifications either via U.S. regular mail or by E-mail.
- Parties that select E-mail as their communication preference will receive email alerts informing them to log into myAppeal for more detailed case updates.
- Parties that select U.S. regular mail as their communication preference will receive all communications via U.S. regular mail.
- Parties may update their notification preference under the Profile Details tab in myAppeal, as shown below:
- What do I need to register for a myAppeal account?
- To register for a myAppeal account, parties will need the following:
- A Claimant must have an existing EDD case and an active appeal case filed with EDD.
- Have an active CUIAB case number.
- An active e-mail address.
- Telephone number.
For Claimants Only:
- Social Security Number
- Date of Birth
For Employer Only:
- Must have an existing CUIAB benefit or tax appeal case
- Employer EDD account number
- Employer First and Last name
- CUIAB case number can be found on a CUIAB issued Appeal Acknowledgement and Welcome Letter.
- Or contact your assigned CUIAB Appeals Office. For office contact information, click on the following link: https://cuiab.ca.gov/office-locations/
- Can I add a representative to my case?
- Yes, myAppeal portal users, Claimant or Employer can submit a request to add a representative by clicking on:
- Case Number on Dashboard.
- Scroll down to the Authorized Representative Information section.
- Select the Add Authorized Representative button.
- Portal users will need the following information for their representative ready:
- Name
- E-mail Address
- Phone number
- Current Address
- How do I check the status of my case?
- Your case status is displayed on the first page once logged into your CUIAB myAppeal account, which is under the My Cases tab, as shown in the image below.
- For non-portal users, please contact your assigned CUIAB Appeals Office location. For office contact information, click on the following link: https://cuiab.ca.gov/office-locations/
- Is my information secure on CUIAB’s myAppeal portal?
- What web browser(s) works best with the myAppeal portal?
- The CUIAB myAppeal portal will work best with Google Chrome.
- Can the myAppeal portal be accessed and viewed from mobile devices?
- Yes, the myAppeal portal can be accessed via a mobile device(s) using the devices web browser.
- Do I need a PDF reader to view documents online within the myAppeal portal?
- No, users can view PDF files within their myAppeal portal.
- For a better user experience, users will need to disable pop-up blockers within their web browser setting.
- Can I change my password?
- Yes, users may change their myAppeal portal password by doing the following:
- Select Forgot your password? link, located at the bottom of the Sign In box.
- Enter the registered email address, then click on Submit.
- A reset email and link will be sent to the registered email address inbox.
- Proceed to change the password by following the instructions provided after clicking on the emailed link.
- I am locked out. Can I have my password reset?
- Yes, if you have been locked out of your myAppeal account, please call 833-784-2227 to speak with a CUIAB technical representative.
- How can I change my log-in/username if I no longer have access to my registered email?
- To change the registered email address, please contact the CUIAB Appeals Office assigned to your respective appeal during normal business hours, Monday through Friday, between 8 am and 5 pm. Please have the following information ready:
- Social Security #
- Case Number(s)
- Birthdate
- Current Address
- For the latest contact information to each CUIAB’s respective office locations, click on the following link: https://cuiab.ca.gov/office-locations/
- How do I file a Board Appeal?
- To file a Board Appeal online, register or sign into your myAppeal account, then do the following:
- Click into the applicable Case Number on the main Dashboard.
- Click on the Action Request Menu button.
- Select the File Board Appeal option, click Next.
- Follow the on-screen instructions accordingly.
- What is the Action Request Menu?
- How can I update my profile?
- By clicking on the Profile option on the right sidebar panel from the Dashboard screen, users can update their telephone number and communication preference (U.S. regular mail or electronic).
- To request other profile changes (i.e., account name, address, language, or email address), users must submit a request using the Action Request Menu or call the CUIAB Appeals Office assigned to their respective appeal case, which appears on their EDD Acknowledgement Letter.
- How long do I have access to the myAppeal account and my case information?
- myAppeal portal users will have access to their appeal case information up to 90 days after their case is closed.
- Why do I have more than one case number?
- myAppeal portal users may have more than one appeal case number depending on EDD’s determination or reason(s) for denial of their benefit claim.
- Can I add documents to my case?
- Yes, myAppeal portal users can add documents, images, audio files, or videos by accessing their myAppeal account.
- Click on Case Number on the Dashboard | My Cases tab.
- Select the Upload Documents button under Case Documents.
- Once a document upload is completed, a green notification box will appear, informing you that your upload was successful, as shown below:
- Please note that documents uploaded will appear within the myAppeal portal after they have been received and reviewed by CUIAB staff.
- Additionally, all documents uploaded to the case will be visible to all parties.
- If I do not have a myAppeal portal user account, how can I submit or add documents to my case?
- The fastest way to submit additional documents is by registering and uploading documents via the myAppeal portal account.
- Alternatively, documents can be submitted via fax or U.S. Postal Service.
For contact information to your respective assigned CUIAB Appeals Office, click on the following link: https://cuiab.ca.gov/office-locations/
- Can I request a change to my scheduled hearing date and time online?
- Yes, myAppeal portal users may request to change their hearing date and/or time online by utilizing the Action Request Menu option.
- A CUIAB administrator will review the request, approve or deny the request, and notify the portal users based on their selected communication preference (E-Mail or U.S. regular mail).
- How do I listen to my recorded hearing?
- Once an appeal hearing has concluded, the hearing audio file will be available within the myAppeal account. To listen to the hearing audio file:
- Click on the Case Number on the Dashboard.
- Scroll down to the Hearing Recordings box.
- Select the Retrieve Recording Files button to download the recording.
- Who is a party to my case?
- Individuals, businesses, and departments involved will be listed on your Notice of Hearing under PARTIES AND REPRESENTATIVES.
- When and where is the hearing?
- To view your appeal hearing details:
- Log in to your myAppeal account online.
- On the Dashboard | My Cases, under Hearing Date & Time, that information will be listed in the following location:
- Once a Hearing Date & Time appears, click on the Case number to view detailed case information.
- Under CASE DOCUMENTS, locate the Hearing Notice document and click the download Icon
- Located at the upper right-hand corner of the Notice of Hearing is the date, time and place of hearing.
- How do I log out of the myAppeal portal?
- For security purposes, users will automatically be logged out of their myAppeal account after 15 minutes of inactivity. If this occurs, users will be required to log back in using their username and password.
- Why was I logged out of the myAppeal portal?
- For security purposes, users will automatically be logged out of their myAppeal account after 15 minutes of inactivity. If this occurs, users will be required to log back in using their username and password.
- Who can I contact if I have additional questions about my case?
- What if I need an interpreter?
- myAppeal portal users may request an interpreter by updating their language preference, as follows:
- Click on the Case number, located on Dashboard.
- Select the Action Request Menu.
- Select the Profile Update option.
- By submitting a language change to another language other than English, the assigned CUIAB Appeals Office will be notified of the appellants need for an interpreter accordingly.
- Non-portal users can request an interpreter by contacting their assigned Field Office. For the latest contact information for each of CUIAB’s respective office locations, click on the following link: https://cuiab.ca.gov/office-locations/
- Why have I not received any email from CUIAB?
- If you chose E-mail as your communication preference, it is important for you to monitor your e-mails regularly.
- Please also be sure to check your junk or spam folders in the off-chance CUIAB emails and notifications are redirected to those locations within your email account.
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